Teams and Hospitality Syllabus
Outcomes
LDS Business College cultivates a nurturing environment where practical skills are learned and discipleship is strengthened.
LDSBC emphasizes three types of learning outcomes, guiding curriculum, and authentic learning experiences. Students demonstrate the (1) college-wide outcomes, (2) program competency outcomes, and (3) course-specific outcomes through the Learning Pattern as they Prepare, Teach One Another, Ponder, and Prove their knowledge, skills, and abilities.
Through this process, all LDSBC graduates are prepared to contribute in their homes, communities, the Lord’s Church, and future employment.
LDSBC College-Wide Outcomes
- Confirm personal testimony in the restored gospel of Jesus Christ.
- Collaborate with others using interpersonal skills in an honest, ethical, and Christlike manner.
- Communicate effectively using written and verbal presentation principles.
- Construct new knowledge using technology and information resource tools.
- Comprehend and think critically to solve problems.
- Cultivate a strong, professional work ethic and lifelong learning opportunities.
Hospitality and Tourism Management Program Outcomes
- Identify and apply for, or begin advancing towards, preferred positions within the hospitality and tourism industry.
- Develop the ability to work and contribute in a customer service and team-based environment.
- Gain the knowledge and skills needed to support accommodations, and food and beverage operations.
- Obtain a working knowledge of the financial aspects of the hospitality and tourism industry.
- Apply skills in real-life settings and interact or network with professionals in the hospitality and tourism industry.
HTM 130 Course-Specific Outcomes
- Define the concept of self and its role in effective customer service and team performance.
- Identify communication styles and how individual styles affect customer service and team performance.
- Define the concept of a team, the stages of team development, and how high-performing teams behave.
- Participate in teams to complete hospitality and tourism projects.
- Define and use leadership skills that motivate and foster team effectiveness and performance.
- Become a confident, capable, trusted, competent, resourceful, and solution-oriented leader in the hospitality and tourism industry through the team work projects.
Description
This course provides students with communication and interpersonal strategies designed to build positive relationships with individuals and groups in the modern hospitality and tourism workplace. Through practical projects, simulations, readings, critical-thinking exercises, problem-solving scenarios, written assignments, and case studies, students develop the human relations skills required to interact effectively with people at work. Interpersonal and team building skills that are crucial to ethical relationships with members of management, coworkers, direct reports, customers, and the public are examined. Also, interpersonal and organizational applications associated with group/team functions, multicultural and multigenerational relationships, leadership, coaching, and customer satisfaction are presented to assist students with the timely identification and resolution of communication issues and challenges.Learning Model Architecture
This course functions upon the LDSBC Learning Pattern, which includes the principles of Prepare, Teach One Another, Ponder, and Prove.
Prepare
You are expected to complete your Prepare activities early in the week by study and by faith.
- To succeed in this course, you should complete preparation activities (Introductions, readings, and quizzes) by the designated deadlines.
Teach One Another
You are expected to use charity and respect as you increase your capacity to learn by teaching one another.
- Teach One Another activities (for example, class discussions) are designed to build upon assigned concepts from the Prepare activities. Please studiously complete the Prepare activities so that you can actively participate in teaching and learning from others by the designated deadline.
Ponder
You are expected to ponder ways to apply course concepts.
- You will be asked to ponder throughout the course. The main emphasis on Ponder occurs in the Reflection and Insight Sharing pages. These will be due by the end of the week.
Prove
You are expected to prove your level of mastery of the course outcomes by completing course assignments.
- The weekly assignments are where you will demonstrate your mastery of the course outcomes. These assignments focus on various applications in hospitality and tourism. The number of assignments will vary by week, with some placing a greater emphasis on these over other course activities. Because of this, due dates will also vary.
- At certain points in the course, there will also be major assignments due.
Prerequisites
None.
Required Materials
Each week features open educational resources on the week’s topic(s), including online articles and videos.
Grading Policies
The minimum grade you can earn in this course without needing to repeat the course is a "C." Your grade will be determined by dividing the number of points you earn by the total points possible.
Grading Scale
| Letter Grade | Percentage Range |
|---|---|
| A | 100%–94% |
| A- | 93%–90% |
| B+ | 89%–87% |
| B | 86%–84% |
| B- | 83%–80% |
| C+ | 79%–77% |
| C | 76%–74% |
| C- | 73%–70% |
| D+ | 69%–67% |
| D | 66%–64% |
| D- | 63%–60% |
| F | <60% |
The LDSBC grading system describes each letter grade as follows:
- “A” represents outstanding understanding, application, and integration of subject material and extensive evidence of original thinking, skillful use of concepts, and the ability to analyze and solve complex problems. Demonstrates diligent application of Learning Pattern principles, including initiative in serving other students.
- “B” represents considerable or significant understanding, application, and incorporation of the material that would prepare a student to be successful in next level courses, graduate school, or employment. The student participates in the Learning Pattern as outlined in the course.
- "C” represents sufficient understanding of subject matter. The student demonstrates minimal initiative to be prepared for class. Sequenced courses could be attempted, but mastering new materials might prove challenging. The student participates only marginally in the Learning Pattern.
- “D” represents poor performance and initiative to learn, understand, and apply course materials. Retaking a course or remediation may be necessary to prepare for additional instruction in this subject matter.
- “E” (or "F") represent failure in the course.
Grading Components
| Assessment Activities | Points |
|---|---|
| Prepare: Review the learning resources provided for each lesson and complete the quiz review. | 171 |
| Teach One Another: As prompted, engage in Teaching One Another activities during assignments. | 325 |
| Ponder: Reflection and Insight Sharing activities | 210 |
| Prove: Projects and assignments | 1353 |
| Total | 2059 |
Course Policies
Late Work
- You are expected to submit your work on time, just as your future employer will expect your duties to be completed on time.
- It is up to the discretion of the instructor whether or not you can receive partial credit for late assignments.
- For example, the instructor might want to enforce the following policy: If you submit any late assignments within seven days of the deadline, you will receive a maximum of 75%. After one week, you will receive zero points. Due to the interactive nature of discussion activities, late posts will receive a score of zero points.
- There are no extra credit or makeup assignments.
- In the rare occurrence that you are unable to submit work by the deadline due to a natural disaster, birth or death of a family member, hospitalization, or serious accident, you should contact your instructor before the next deadline, if possible, but at least within 24 hours of the next deadline.
Note: Your instructor has the right to implement a different late work policy. He or she will notify you during the first week of the semester if their policy is different than what is stated here.
College Policies
Course Credit Hours and Preparation Time
LDSBC measures academic credit in credit hours. In accordance with federal regulation, a credit hour at the college is the amount of work represented in intended learning outcomes and verified by evidence of student achievement that reasonably approximates no less than three hours of student work for each credit. Therefore, you can expect to spend at least three hours per week per credit to study and complete your coursework. This time estimate represents the average student who is appropriately prepared; however, more time may be required to achieve excellence.
Copyright
The course materials used in this class may be protected by copyright laws. Students are expected to make a good-faith effort to respect the rights of copyright holders. For more detailed information, please see the LDS Business College Copyright Policy. Students who disregard the policy may be in violation of the Church Education System Honor Code, may place themselves at risk for possible legal action, and may incur personal liability.
University Policies
Refer to the University Policies page in the W01 Study: Course Information for full details regarding the BYU-Idaho Honor Code, BYU-Idaho Disability Services, sexual harassment, complaints, and grievances policies.
Disclaimers
The instructor reserves the right to change any part of this syllabus at any time during the semester in order to adapt to changing course needs. If there is a discrepancy between this Syllabus and I-Learn, consider the I-Learn information to be correct.