Welcome to B129: Office Procedures

Course Description 

Students will develop office skills including teamwork, information processing, reprographics, telephone skills, telecommunication, records management, customer service, ethics, and more. (3 credits)

NOTE: This is a very rigorous course. You will be expected to spend 9-12 hours per week on reading and assignments.

Course Learning Outcomes 

 After completing this course, you will be able to:

  1. Set an example of professionalism in attitude, speech, conduct, and professional dress.
  2. Demonstrate basic workplace, interpersonal, and teamwork skills.
  3. Use critical, creative, and practical thinking skills to perform responsibilities and run an efficient office.
  4. Write and verbally communicate using correct English to effectively persuade, inform, and convey ideas.
  5. Evaluate, demonstrate, and use common office workflow process, procedures, and technologies.

Required Materials Textbook

You must purchase the following REQUIRED textbook:

Office Procedures for the 21st Century, 8th Edition; Pearson Prentice Hall; Sharon Burton and Nelda Shelton; 2010. Compare prices for your textbooks throught the University Store Price Comparison site. They will show you all of the options from the University Store plus several other options to help you find the best price.

OR

Directions for purchasing the eText are found in Lesson 01.

 

Please note that you will begin reading the textbook during Lesson 01, so purchase this required text as soon as possible.

 

OPTIONAL TEXTBOOK

OR

 

Computer Resources

Since this is an online course, it is your responsibility to arrange to use a computer with internet access. (The higher speed you have for your internet access, the easier the course will be for you to complete.) It is also your responsibility to make sure you have the word processing, spreadsheet, and presentation software required to complete your assignments.

 

Other Technology

In order to participate in online meetings with the instructor and your classmates, you are required to have a microphone for your computer and a set of earphones that will work with your computer. You will use the microphone and earphones to talk with others in a variety of learning activities in this course. Directions for setting up your microphone and earphones to work with the online meeting tool will be provided in a learning activity later on in Lesson 01

 

Grading

Grades are based on a weighted percentage of the total number of points students may earn from major exams, assignments, quizzes, and completion of any other learning activities assigned by the instructor.

Category Weight
Prepare: Reading Quizzes 

20%

Ponder & Prove: Application Exercises & Projects         

 20%
Ponder and Prove: Lesson Assignments  30%
Teach One Another: Group Work & Discussions 25%
Surveys  5%

 

You can find specific information in your I-Learn gradebook about each graded item. You may check your progress in the course at any time by accessing the gradebook. In assigning final grades for this course, the instructor will use the BYU-Idaho Standard Grade Definition criteria listed below.

A

The grade of "A" represents outstanding understanding, application, and integration of subject material and extensive evidence of original thinking, skillful use of concepts, and ability to analyze and solve complex problems. Demonstrates diligent application of Learning Model principles, including initiative in serving other students.

B

The grade of "B" presents considerable/significant understanding, application, and incorporation of the material, which would prepare a student to be successful in next level courses, graduate school, or employment. The student participates in the Learning Model as applied in the course.

C

The grade of "C" represents sufficient understanding of subject matter. The student demonstrates minimal initiative to be prepared for class. Sequenced courses could be attempted, but mastering new materials might prove challenging. The student participates marginally in the Learning Model.

D

The grade of "D" represents poor performance and initiative to learn, understand, and apply course materials. Retaking a course or remediation may be necessary to prepare for additional instruction in this subject matter.

 F

The grade of "F" represents failure in the course.

Grading Scale

A = 100% - 93%

A- = 92% - 90%

B+ = 89% - 87%

B = 86% - 83%

B- = 82% - 80%

C+ = 79% - 77%

C = 76% - 73%

C- = 72% - 70%

 

Weekly Time Commitment

The online class policy is that for every credit hour, you should expect to spend 3-4 hours of work per week. For this class, you should plan on spending approximately 9-12 hours per week.

 

Course Policies

Review the University Policies (found in the Welcome folder) and make sure that you understand what these policies mean to you regarding your interactions with the instructor and other students in this course. If you have questions about any of these policies, you should contact your instructor immediately.