Welcome to BUS 129: Office Procedures

Note: This course code has changed from B 129 to BUS 129. You may occasionally see references to the old course code or title.

Course Description

In this course, you will develop and apply functional office skills in time management, interpersonal communications, records management, teamwork, and customer service. You will also learn how to plan meetings, take minutes, and use critical decision-making skills to identify and solve problems.

Course Learning Outcomes

After completing this course, you will be able to:

  1. Set an example of professionalism in attitude, speech, conduct, and professional dress.
  2. Demonstrate basic workplace, interpersonal, and teamwork skills.
  3. Use critical, creative, and practical thinking skills to perform responsibilities and run an efficient office.
  4. Write and verbally communicate using correct English to effectively persuade, inform, and convey ideas.
  5. Evaluate, demonstrate, and use common office workflow process, procedures, and technologies.

Required Materials

Required Textbook

The required textbook for this course is a low cost auto-access digital textbook. Access the textbook using the link provided in the course.

Required textbook information:

Optional Textbook


Computer Resources

Since this is an online course, it is your responsibility to arrange to use a computer with internet access. (The higher speed you have for your internet access, the easier the course will be for you to complete.)

It is also your responsibility to make sure you have the word processing, spreadsheet, and presentation software required to complete your assignments. You will use Microsoft Word, Excel, and PowerPoint to complete your assignments. If you do not already have access to the Microsoft Suite, you can access these programs for free through your student account.

Other Technology

In order to participate in online meetings with the instructor and your classmates, you are required to have a microphone for your computer and a set of earphones that will work with your computer. You will use the microphone and earphones to talk with others in a variety of learning activities in this course. Directions for setting up your microphone and earphones to work with the online meeting tool will be provided in a learning activity early in the course.

Weekly Expectations

Course Navigation

Begin each week with the first page of the lesson. Complete each activity or page in order from top to bottom. Complete this week's lesson before beginning next week's lesson.

Time Commitment

The online class policy is that for every credit hour, you should expect to spend 3-4 hours of work per week. Since this is a 3-credit course, you should plan on spending approximately 9-12 hours per week.


Grades are based on a weighted percentage of the total number of points you earn on the quality of your work across the grading categories shown below.

Category Weight


(weekly reading quizzes Final Exam)


Teach One Another

(weekly discussion boards and group meetings)


Ponder Prove

(weekly typing assessments and textbook exercises)

Accountability Quizzes 5%

You may check your progress at any time by accessing the Grades information in the course.

In assigning final grades for this course, your instructor will use the BYU-Idaho Standard Grade Definition criteria listed below.

A - The grade of "A" represents outstanding understanding, application, and integration of subject material and extensive evidence of original thinking, skillful use of concepts, and ability to analyze and solve complex problems. Demonstrates diligent application of Learning Model principles, including initiative in serving other students.

B - The grade of "B" presents considerable/significant understanding, application, and incorporation of the material, which would prepare a student to be successful in next level courses, graduate school, or employment. The student participates in the Learning Model as applied in the course.

C - The grade of "C" represents sufficient understanding of subject matter. The student demonstrates minimal initiative to be prepared for class. Sequenced courses could be attempted, but mastering new materials might prove challenging. The student participates marginally in the Learning Model.

D - The grade of "D" represents poor performance and initiative to learn, understand, and apply course materials. Retaking a course or remediation may be necessary to prepare for additional instruction in this subject matter.

F - The grade of "F" represents failure in the course.

Letter Grade Percentage Range
A 100% - 93%
A- 92% - 90%
B+ 89% - 87%
B 86% - 83%
B- 82% - 80%
C+ 79% - 77%
C 76% - 73%
C- 72% - 70%
D+ 69 - 67%
D 66 - 63%
D- 62 - 60%
F below 60%

Course Policies

Review the University Policies (found in the Student Resources module) and make sure you understand what these policies mean to you regarding your interactions with the instructor and other students in this course. If you have questions about any of these policies, you should contact your instructor immediately.