Instructor Support

Who to contact if
I have a question about...

Teaching Group Leader

  • Questions about general online facilitation
  • One-on-one mentoring
  • How to help struggling students
  • Administration questions (Inquire about campus dates, weekly reflections, etc.)
http://tinyurl.com/onlineemployeedirectory

Online Course Representative (OCR)

  • Questions specific to your course design
  • Course-specific facilitation questions
  • Post and discuss course improvement suggestions
http://tinyurl.com/ocrdirectory

I-Learn Help Guides

  • "How to" tutorials
  • Helping students with I-Learn
  • I-Learn settings
http://byu-idaho.screenstepslive.com/s/14177

Online Instruction Community

  • Improvement suggestion discussions
  • I-Learn technical questions
  • Teaching group for pedagogical questions
http://onlineinstruction.ning.com/

Online Support Center (OSC)

  • Questions about BYU-Idaho
  • Student help
  • Course access
  • I-Learn technical questions
866-672-2984 http://www.byui.edu/online/online-support-center

Course Maintenance Team

  • Submitting a maintenance request when something is broken in your course
http://tinyurl.com/byuicoursemaintenanceform

Student Honor Office

  • Academic honesty issues / cheating
  • Profanity or other inappropriate language
  • Bullying or disruptive behaviors
208-496-9300 sho@byui.edu