Instructor Support
Who to contact if
I have a question about...
Teaching Group Leader
- Questions about general online facilitation
- One-on-one mentoring
- How to help struggling students
- Administration questions (Inquire about campus dates, weekly reflections, etc.)
Online Course Representative (OCR)
- Questions specific to your course design
- Course-specific facilitation questions
- Post and discuss course improvement suggestions
I-Learn Help Guides
- "How to" tutorials
- Helping students with I-Learn
- I-Learn settings
Online Instruction Community
- Improvement suggestion discussions
- I-Learn technical questions
- Teaching group for pedagogical questions
BYU-Idaho Support Center (BSC)
- Questions about BYU-Idaho
- Student help
- Course access
- I-Learn technical questions
Course Maintenance Team
- Submitting a maintenance request when something is broken in your course
Student Honor Office
- Academic honesty issues / cheating
- Profanity or other inappropriate language
- Bullying or disruptive behaviors
