Teams and Hospitality Syllabus


LDS Business College cultivates a nurturing environment where practical skills are learned and discipleship is strengthened.

LDSBC emphasizes three types of learning outcomes, guiding curriculum, and authentic learning experiences. Students demonstrate the (1) college-wide outcomes, (2) program competency outcomes, and (3) course-specific outcomes through the Learning Pattern as they Prepare, Teach One Another, Ponder, and Prove their knowledge, skills, and abilities.

Through this process, all LDSBC graduates are prepared to contribute in their homes, communities, the Lord’s Church, and future employment.

LDSBC College-Wide Outcomes

  1. Confirm personal testimony in the restored gospel of Jesus Christ.
  2. Collaborate with others using interpersonal skills in an honest, ethical, and Christlike manner.
  3. Communicate effectively using written and verbal presentation principles.
  4. Construct new knowledge using technology and information resource tools.
  5. Comprehend and think critically to solve problems.
  6. Cultivate a strong, professional work ethic and lifelong learning opportunities.

Hospitality and Tourism Management Program Outcomes

  1. Identify and apply for, or begin advancing towards, preferred positions within the hospitality and tourism industry.
  2. Develop the ability to work and contribute in a customer service and team-based environment.
  3. Gain the knowledge and skills needed to support accommodations, and food and beverage operations.
  4. Obtain a working knowledge of the financial aspects of the hospitality and tourism industry.
  5. Apply skills in real-life settings and interact or network with professionals in the hospitality and tourism industry.

HTM 130 Course-Specific Outcomes

  1. Define the concept of self and its role in effective customer service and team performance.
  2. Identify communication styles and how individual styles affect customer service and team performance.
  3. Define the concept of a team, the stages of team development, and how high-performing teams behave.
  4. Participate in teams to complete hospitality and tourism projects.
  5. Define and use leadership skills that motivate and foster team effectiveness and performance.
  6. Become a confident, capable, trusted, competent, resourceful, and solution-oriented leader in the hospitality and tourism industry through the team work projects.


This course provides students with communication and interpersonal strategies designed to build positive relationships with individuals and groups in the modern hospitality and tourism workplace. Through practical projects, simulations, readings, critical-thinking exercises, problem-solving scenarios, written assignments, and case studies, students develop the human relations skills required to interact effectively with people at work. Interpersonal and team building skills that are crucial to ethical relationships with members of management, coworkers, direct reports, customers, and the public are examined. Also, interpersonal and organizational applications associated with group/team functions, multicultural and multigenerational relationships, leadership, coaching, and customer satisfaction are presented to assist students with the timely identification and resolution of communication issues and challenges.

Learning Model Architecture

This course functions upon the LDSBC Learning Pattern, which includes the principles of Prepare, Teach One Another, Ponder, and Prove.


You are expected to complete your Prepare activities early in the week by study and by faith.

Teach One Another

You are expected to use charity and respect as you increase your capacity to learn by teaching one another.


You are expected to ponder ways to apply course concepts.


You are expected to prove your level of mastery of the course outcomes by completing course assignments.



Required Materials

Each week features open educational resources on the week’s topic(s), including online articles and videos.

Grading Policies

The minimum grade you can earn in this course without needing to repeat the course is a "C." Your grade will be determined by dividing the number of points you earn by the total points possible.

Grading Scale

Letter Grade Percentage Range
A 100%–94%
A- 93%–90%
B+ 89%–87%
B 86%–84%
B- 83%–80%
C+ 79%–77%
C 76%–74%
C- 73%–70%
D+ 69%–67%
D 66%–64%
D- 63%–60%
F <60%

The LDSBC grading system describes each letter grade as follows:

Grading Components

Assessment Activities Points
Prepare: Review the learning resources provided for each lesson and complete the quiz review. 171
Teach One Another: As prompted, engage in Teaching One Another activities during assignments. 325
Ponder: Reflection and Insight Sharing activities 210
Prove: Projects and assignments 1353
Total 2059

Course Policies

Late Work

Note: Your instructor has the right to implement a different late work policy. He or she will notify you during the first week of the semester if their policy is different than what is stated here.

College Policies

Course Credit Hours and Preparation Time

LDSBC measures academic credit in credit hours. In accordance with federal regulation, a credit hour at the college is the amount of work represented in intended learning outcomes and verified by evidence of student achievement that reasonably approximates no less than three hours of student work for each credit. Therefore, you can expect to spend at least three hours per week per credit to study and complete your coursework. This time estimate represents the average student who is appropriately prepared; however, more time may be required to achieve excellence.


The course materials used in this class may be protected by copyright laws. Students are expected to make a good-faith effort to respect the rights of copyright holders. For more detailed information, please see the LDS Business College Copyright Policy. Students who disregard the policy may be in violation of the Church Education System Honor Code, may place themselves at risk for possible legal action, and may incur personal liability.

University Policies

Refer to the University Policies page in the W01 Study: Course Information for full details regarding the BYU-Idaho Honor Code, BYU-Idaho Disability Services, sexual harassment, complaints, and grievances policies.


The instructor reserves the right to change any part of this syllabus at any time during the semester in order to adapt to changing course needs. If there is a discrepancy between this Syllabus and I-Learn, consider the I-Learn information to be correct.